WHERE DO YOU SHIP TO?
We currently ship to:
European Union countries, United Kingdom, Switzerland, Norway, Andorra, Monaco, United States, Canada, Japan, South Korea, Singapore, Hong Kong, Taiwan, China, United Arab Emirates, Qatar, Saudi Arabia, New Zealand and Australia.
More regions will be available soon.
HOW LONG DOES SHIPPING TAKE?
Orders are processed within 1 business day after purchase. Once shipped, you will receive a confirmation email with a tracking number.
Estimated delivery times:
• European Union: 2–6 working days
• United Kingdom, Switzerland, Norway, Andorra and Monaco: 2–6 working days
• United States and Canada: 3–7 working days
• Japan, South Korea, Singapore, Hong Kong, Taiwan, China, United Arab Emirates, Qatar, Saudi Arabia, New Zealand and Australia: 3–7 working days
Please note that delivery times are estimates and may vary depending on the destination.
CAN I TRACK MY ORDER?
Yes. Once your order has been shipped, you will receive an email with a tracking number.
IS SHIPPING FREE?
Shipping is free on all orders.
WILL I HAVE TO PAY CUSTOMS OR IMPORT FEES?
Orders shipped outside the European Union may be subject to import duties, taxes and customs fees.
These charges are not included in the order total and are the responsibility of the customer. Customs policies vary depending on the destination country.
WHAT IS YOUR RETURN POLICY?
You may request a return within 14 days of receiving your order.
Items must be returned in their original condition, unused, and with all original packaging.
To initiate a return, please contact us at hello@quechuloparis.com.
ARE RETURNS FREE?
Return shipping costs are the responsibility of the customer.
Shipping costs are non-refundable.
HOW DO I START A RETURN?
To start a return, please email us at hello@quechuloparis.com with your order number.
We will guide you through the next steps.
WHEN WILL I RECEIVE MY REFUND?
Once your return is received and inspected, we will process your refund.
Refunds are issued to the original payment method and may take a few days to appear depending on your bank.
CAN I CANCEL MY ORDER?
You can request a cancellation as soon as possible by contacting us at hello@quechuloparis.com.
If your order has not yet been processed or shipped, we will issue a full refund.
If the order has already been handed over to the carrier, we are no longer able to cancel it.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit and debit cards, as well as secure payment methods available at checkout.
IS MY PAYMENT SECURE?
All payments are processed through secure and encrypted systems.
WHERE CAN I FIND MY INVOICE?
If you need an invoice, please contact us at hello@quechuloparis.com after placing your order, including your order number and billing details.
WHAT SIZE SHOULD I CHOOSE?
You don’t have to choose a size.
Series 01 is a one-size design that adapts to different body shapes.
WHAT SIZE RANGE DOES IT COVER?
It fits approximately EU sizes 34 to 42.
HOW DOES THE FIT WORK?
The design allows you to adjust the fit around your waist and hips.
WHAT IF I AM SHORTER OR TALLER?
The length is designed to be worn long or rolled up depending on your height.
WHERE CAN I FIND THE MEASUREMENTS?
You can find detailed measurements in the size guide on the product page.
WHAT IS SERIES 01 JEANS MADE OF?
Series 01 is made from 100% cotton.
WHERE IS IT MADE?
Series 01 is crafted in Spain using traditional denim techniques.
HOW SHOULD I CARE FOR MY SERIES 01 JEANS?
Wash cold to preserve the fabric and color.